Frequently asked questions

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 Hardwood floors can be installed in a house that has indoor pets, however, pets have the tendency to scratch the floors easily so it is recommended to maintain their nails trimmed. Also, it is recommended to clean up any spills or residues immediately as it can damaged the floors. For best performance, vinyl plank or waterbased poly can handle more efficient damages caused by pets.  

 For best results, it is recommended the hardwood to be acclimated at house temperature for 72 hours. 

 Yes, however, be prepared for loud noises to transpire at all times. In addition, the installers will traffic all working areas frequently. 

 Depends on the clients choice and preference. Oil based polyurethane also known as "poly" has a more depth in both color and shine. Poly takes about 9-12 hours to dry in between coats and has a stronger smell. Water-based products have a duller and a more settled color tone. Water-based products dry in about 2-3 hours per coat. Oil-based poly is used more often to bring out the natural look/grain of the wood while waterbased poly is used when there is more traffic in the areas being used (puppies, kids, etc..). Overall, clients prefer oil-based products more often than water-based products. 

 It is recommended for clients to leave the house for the entire process due to continuous loud noises and constant fume smell from the poly. In addition, walking in the hardwood floors can cause permanent damage to the floors if anyone walks in them at any point of the refinishing process.  

 It varies. If the hardwood installation is done with glue-down then it is possible. With nail-down installation, in order for hardwood floors to be installed, a 3/4" treated plywood has to be installed on top of the concrete. The best option is to install engineered hardwood glue-down or laminate. 

 No. Hardwood floors and water do not mix. Never wet-mop hardwood floors. Water can flow slowly between the boards and damage and discolor the wood.